I forgot my password
You do not need your password unless you want to reactivate your KEYMO®
Click on « KEYMO/Factory Reset » then « Activate » and choose « You already have an account ».
![](https://storage.crisp.chat/users/helpdesk/website/de86eea647f98800/image_1817lf4.png)
![](https://storage.crisp.chat/users/helpdesk/website/de86eea647f98800/image_soy3cp.png)
Click on « Forgot your password? »
![](https://storage.crisp.chat/users/helpdesk/website/de86eea647f98800/image_1slc2w6.png)
Enter your email et click on « Validate »
![](https://storage.crisp.chat/users/helpdesk/website/de86eea647f98800/image_6tzkcx.png)
Click on the link received by mail to update your password: enter your temporary password and your new password.
![](https://storage.crisp.chat/users/helpdesk/website/de86eea647f98800/image_dse0q4.png)
![](https://storage.crisp.chat/users/helpdesk/website/de86eea647f98800/image_23cecw.png)
Close the webpage
When you go back to KEYMO® software/application, you can enter your email and new password
Click on « KEYMO/Factory Reset » then « Activate » and choose « You already have an account ».
![](https://storage.crisp.chat/users/helpdesk/website/de86eea647f98800/image_1817lf4.png)
![](https://storage.crisp.chat/users/helpdesk/website/de86eea647f98800/image_soy3cp.png)
Click on « Forgot your password? »
![](https://storage.crisp.chat/users/helpdesk/website/de86eea647f98800/image_1slc2w6.png)
Enter your email et click on « Validate »
![](https://storage.crisp.chat/users/helpdesk/website/de86eea647f98800/image_6tzkcx.png)
Click on the link received by mail to update your password: enter your temporary password and your new password.
![](https://storage.crisp.chat/users/helpdesk/website/de86eea647f98800/image_dse0q4.png)
![](https://storage.crisp.chat/users/helpdesk/website/de86eea647f98800/image_23cecw.png)
Close the webpage
When you go back to KEYMO® software/application, you can enter your email and new password
Updated on: 22/05/2023
Thank you!