Questions about my order or my delivery

• What are the conditions of return, withdrawal, refund ?

1. If you purchased your KEYMO® from our online shop www.bystamp.com:

Your KEYMO® can be returned for 14 days following delivery.
To be eligible for a refund, the product must be returned intact in its original packaging and sent to the following address:
BYSTAMP 3 rue Louis de Broglie 56000 VANNES - France. Return costs are at your expense.
Please let us know your return wish and reason by contacting customer support through live chat on our website www.bystamp.com

If your KEYMO® is found to be defective during the warranty period, please contact the customer support via chat at www.bystamp.com to obtain a return label.
Upon receipt, if your KEYMO® is still under warranty, we will send you back à KEYMO®.

2. If you purchased your KEYMO® from a retailer (physical or onlines stores):

Please contact your retailer directly.

• What are the shipping costs?

The packaging and transport costs are:
- Free delivery from the 1st KEYMO in metropolitan France and Corsica
- 15€ excl. tax for 1 KEYMO® for delivery in Europe Intra-Community + United Kingdom + Switzerland + USA + Canada (free delivery from 2 KEYMO® purchased)
- 29€ excl. tax for 1 KEYMO® for delivery in other countries and DROM-COM (free delivery from 2 KEYMO® purchased)

• Where will my order be shipped?

For a shipment in metropolitan France and Corsica: Delivery in 1 to 4 working days
For a shipment in Europe: Delivery in 2 to 5 working days
For a shipment in other countries: Delivery in 4 to 10 working days

• What are the preparation and shipping times for my order?

Your order is prepared and shipped within 48 hours (excluding weekends and holidays).

• Where can I have my order delivered?

We can ship in most countries of the world.

• Can I change the delivery address once the order is placed?

A change of delivery may be requested as long as the order has not been shipped
Please contact us immediately through our live chat on our website www.bystamp.com

• I want to cancel/change my order

You can ask for an amendment/cancellation as long as the order has not been shipped.
Please contact us immediately through our live chat on our website www.bystamp.com

Updated on: 16/06/2023