Congratulations, you have received your KEYMO®!

Q: TROUBLESHOOTING GUIDE

Here are the 4 steps to start stamping your PDFs on your PC, smartphone and tablet

1. Insert the battery into the KEYMO® as indicated on the leaflet included in the box

2. Download the KEYMO® app

on https://bystamp.com/en/appli-keymo-en/

||| Warning: KEYMO® works with Bluetooth, please make sure that your Bluetooth is activated on your mobile, tablet or PC. Please do not add your KEYMO® as a Bluetooth device in Settings/Devices.

In the case of older versions of Android OS, it is sometimes necessary to activate geolocation to be able to use Bluetooth. At no time does BYSTAMP collect geolocation data.

3. Open the KEYMO® app and click on « Don't have an activation code » and « Create an account »

If this window is not displayed or if you are already on the home page, you can also initiate the creation of an account by clicking on KEYMO® and then " Activate " in the menu bar.

Click on « OK » to update your KEYMO.
Press the KEYMO® button. The LED above the KEYMO® flashes red once and then flashes

Question 2

KEYMO® APP SUBMENUS

Accepted Answer

Lean about each function of the KEYMO® submenus

|| The following features require an Internet connection : Activate, Synchronize and Factory Reset

« Activate » allows you to create your stamp and signature

• Option 1 : Create an account • Option 2 : You already have an account

« Check state » allows you to read the information from a KEYMO® : the holder, organization, battery level, versions, …)

« Synchronize » allows you to update the software of your KEYMO® stamp.

Concerning PC or mobile app, please visit our website https://www.bystamp.com/en_GB/telechargement and App Store for mobile.

« Code PIN » allows you to change your PIN code

« Factory reset » allows you to reset your KEYMO®.

All data will be erase, your signature and your stamp will be lost. Afterwards, go to « Activate » to configure again your KEYMO®.

![](https://storage.crisp.chat/users/helpdesk/website/de86eea64

Question 3

TROUBLESHOOTING GUIDE

Accepted Answer

Question 4

How does the electronic stamp KEYMO® work?

Accepted Answer

Your KEYMO® uses Bluetooth and optical technologies to pair and authenticate automatically and transmit the electronic signature on your document. This service was patented worldwide and awarded by several organizations including CES Las Vegas.

Simply download the KEYMO® PC app in seconds from our website www.bystamp.com or download the KEYMO® mobile apps from the App store (Apple) or the Playstore (Android). KEYMO® allows you to open, edit, group your PDFs and of course, sign them in accordance with the European eIDAS protocol.

|| This application is free, without subscription and without limit of use.

Question 5

How much does a KEYMO® signature cost?

Accepted Answer

After purchasing your KEYMO®, there is nothing left to pay: No subscription or pack purchase. You can sign without limit with your KEYMO®, at no extra cost.

This is made possible by the fact that the signing process is decentralized in the KEYMO®, unlike other solutions that require access to a signature server. This is where KEYMO®’s major innovation lies and makes it unique.

Question 6

Is it possible to sign on the postman's device when receiving a package?

Accepted Answer

We are striving to build relations with carriers so that their terminal (PDAs often) can become compatible with our KEYMO®.

If you have an integration project in the transportation sector, do not hesitate to contact us.

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